Terms of Use

TERMS OF USE — MapSur Last updated: March 31, 2026 — Version 2.0 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ PREAMBLE These Terms of Use govern access to and use of the MapSur mobile application, published by Merta (SIRET: 103 063 657 00011). MapSur is a community application for travel reviews and destination safety assessment, intended for travelers who wish to learn about the safety level and welcome of a destination. It relies on official public data, community reviews, and estimates generated by artificial intelligence. Using MapSur does not replace local authority guidelines, official travel advisories, or the user's personal judgment. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ARTICLE 1 — PURPOSE MapSur offers the following features: • Community travel reviews filterable by profile (ethnicity, gender, orientation, religion, disability, travel style) • Indicative safety scores based on official data • Trip planning with seasonal analysis and AI estimation • Enriched destination pages (reviews, statistical indicators, LGBTQ+ rights) • Saved destinations ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ARTICLE 2 — ACCEPTANCE OF TERMS Registration and use of the Service implies full acceptance of these Terms. By creating an account, the user acknowledges having read and accepted these Terms without reservation. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ARTICLE 3 — REGISTRATION AND USER ACCOUNT 3.1 Registration requirements • Be at least 16 years old (GDPR and French law) • Provide a valid email address • Provide accurate and up-to-date information 3.2 Credentials The user chooses a username visible to other users. This username must not: • Impersonate another person • Contain insulting or discriminatory language • Reproduce a registered trademark 3.3 Account security The user is responsible for keeping their credentials confidential. Any activity from their account is presumed to be performed by them. In case of unauthorized use, notify Merta immediately. 3.4 Traveler profile (optional) The user may fill in a traveler profile including sensitive data (ethnicity, gender, orientation, religion, disability). This profile is entirely optional and subject to explicit consent (GDPR Art. 9). The user can delete it at any time. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ARTICLE 4 — DESCRIPTION OF THE SERVICE 4.1 What MapSur does MapSur is a decision-support tool that aggregates: • Community travel reviews filterable by identity profile • Official public data (police, government institutions, international organizations) • Artificial intelligence estimates (Google Gemini), clearly labeled The safety score is composite: local data, city data, national indicators, travel advisories. Data quality is indicated (high, medium, low, absent). 4.2 What MapSur does NOT do MapSur is not: • A security or surveillance service • Professional security advice • An emergency service • An official security source • A substitute for official travel advisories • A guarantee that "safe" locations are actually safe 4.3 Availability The Service may be temporarily suspended for maintenance or force majeure, without compensation. 4.4 Pricing All features are offered free of charge. Paid features may be introduced in the future. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ARTICLE 5 — COMMUNITY CONTENT 5.1 Travel reviews Users can publish reviews about destinations they have visited. Each review includes: an overall rating, category ratings (welcoming, safety, inclusivity, accessibility), a title, text, and optional practical tips. 5.2 Review guidelines Reviews must: • Be sincere and in good faith (fake reviews prohibited) • Be based on a real personal experience • Not contain personal data of third parties • Not be defamatory, insulting, or discriminatory • Not contain illegal content • Not be misused (spam, advertising, propaganda) 5.3 Trust score Each user receives an automatic trust score based on their activity. It is used internally to weight contribution reliability. 5.4 Moderation and sanctions In case of violation: content removal, warning, trust score reduction, temporary suspension, or permanent account deletion. Users can report an abusive review directly from the app. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ARTICLE 6 — SAFETY SCORE AND ARTIFICIAL INTELLIGENCE 6.1 Indicative nature The safety score is a statistical indicator for informational purposes only. It does not constitute: • A guarantee of safety or danger • An official advisory from a public authority • Personalized travel advice • A comprehensive risk assessment 6.2 Data limitations • Public data: possible time lag (months or years) • Community reviews: subjective perception, not verified before publication • Uneven geographic coverage depending on available sources • Absence of reviews in an area does not mean absence of risk • A high score does not constitute a safety guarantee • Data quality is indicated to the user (high, medium, low, absent) 6.3 AI estimates Estimates generated by artificial intelligence: • Are clearly labeled ("AI Estimate") • Are cached for 30 days • Are based on general knowledge (not real-time) • May contain inaccuracies or biases • Do not replace official advisories 6.4 Data sources MapSur presents statistical data from official public sources (police services, government institutions, international organizations) and community reviews. The publisher does not produce this data and cannot guarantee its accuracy, completeness, or timeliness. 6.5 User responsibility The user is solely responsible for their travel and movement decisions. MapSur does not replace emergency services, law enforcement, or official travel advisories. It is strongly recommended to consult your country's official travel advisories before any trip. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ARTICLE 7 — INTELLECTUAL PROPERTY The MapSur application, its code, architecture, algorithms, and graphic elements are the property of Merta. The user retains ownership of their contributions but grants a non-exclusive, free, worldwide license for their use within the Service. Public data (open data) is subject to its respective licenses. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ARTICLE 8 — PERSONAL DATA The processing of personal data is described in the Privacy Policy, accessible in the app (Profile > Settings > Privacy Policy). The user has rights of access, rectification, erasure, portability, restriction, and objection (GDPR). ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ARTICLE 9 — LIMITATION OF LIABILITY MapSur is a general information tool and not a security, emergency, or professional advisory service. The publisher shall not be held liable for: • Decisions made based on provided information • Inaccuracy of scores, AI estimates, or community reviews • Incidents occurring in a location displayed as "safe" or with a high score • Damages related to Service unavailability • Absence of reviews in an area with actual risks • Consequences of using AI-generated estimates Community reviews express the personal experiences of their authors. The publisher is not responsible for review content. In accordance with French digital law (LCEN) and the Digital Services Act (DSA), the publisher acts as a host for community reviews and commits to removing any manifestly illegal content upon notification. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ARTICLE 10 — ACCOUNT DELETION 10.1 At the user's initiative Available in the app (Profile > Settings > Delete my account). Consequences: • Deletion of personal data within 30 days • Anonymization of published reviews (username removed, reviews remain) • Deletion of traveler profile and history 10.2 At Merta's initiative Possible in case of Terms violation or prolonged inactivity (> 24 months), after prior notification. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ARTICLE 11 — CHANGES TO TERMS For substantial changes: notification in the app and/or by email at least 30 days in advance. Continued use after this period constitutes acceptance. Minor changes: without prior notification. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ARTICLE 12 — GOVERNING LAW These Terms are governed by French law. In case of dispute, parties commit to seeking an amicable solution. The user may use a consumer mediator or file a complaint on the European platform: https://ec.europa.eu/consumers/odr Failing that, the courts of the publisher's registered office shall have jurisdiction. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ARTICLE 13 — MISCELLANEOUS • These Terms constitute the entire agreement. • If a clause is declared void, the others remain in effect. • Failure to exercise a right does not constitute a waiver. • The publisher may assign these Terms to a third party (merger, acquisition). ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ARTICLE 14 — LEGAL NOTICES Publisher: Merta, micro-enterprise (France) SIRET: 103 063 657 00011 Publication director: Karis Gwet Host: Supabase Inc., 970 Toa Payoh North #07-04, Singapore 318992 Contact: contact@mapsur.com ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ARTICLE 15 — DATA SOURCES MapSur uses public data under open licenses (Licence Ouverte 2.0, OGL v3.0, CC BY 4.0, ODbL). Sources: SSMSI, ONISR, Ville de Paris, UK Police, Eurostat, World Bank, US State Dept, UK FCDO. Map data © OpenStreetMap contributors. Some estimates are generated by artificial intelligence (Google Gemini) and clearly labeled as such. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ARTICLE 16 — CONTACT For any questions: contact@mapsur.com ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ History: • Version 1.0 — March 18, 2026 (initial version) • Version 2.0 — March 31, 2026 (pivot to community reviews, traveler profile, Merta legal notices) These Terms entered into force on March 31, 2026.